FAQ

Frequently Asked Questions

How long does delivery take?
Orders are typically processed within 1–2 business days. Delivery times may vary depending on your location. Please visit our Shipping & Delivery page for the latest delivery information.

Do you offer free shipping?
Yes. We offer free shipping on all orders within the United Kingdom.

How can I track my order?
Once your order has been shipped, you will receive an email with your tracking information. You can use this to follow the progress of your delivery.

Can I return my order?
Yes. We offer a 30-day return period. Items must meet the conditions outlined in our Returns & Refunds Policy.

Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may no longer be able to make changes.

What should I do if I receive the wrong or damaged item?
Please contact our customer care team and include your order number and clear photos of the item. We will be happy to help resolve the issue.

How can I contact Evie & Grace?
You can reach our customer care team at support@evieandgrace.co.uk. We aim to respond as quickly as possible during our customer care hours, Monday–Friday, 9:00 AM–5:00 PM (GMT).

Are payments secure?
Yes. Payments are processed securely through the payment methods available at checkout. Your payment information is handled through secure payment systems.