Returns & Refunds

At Evie & Grace, we want you to feel confident and happy with your purchase. If something isn't quite right, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be returned in its original condition, unworn and unused, with all original tags attached and in its original packaging where applicable.

How to Request a Return

To request a return, please contact our Customer Care team at support@evieandgrace.co.uk.

Please include:

Your order number
The item(s) you would like to return
The reason for your return

Our team will provide you with the necessary return instructions.

Please do not send items back without contacting us first.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive an incorrect, damaged or defective item, contact us as soon as possible and include your order number and clear photographs of the item.

We'll review the issue and help find an appropriate solution.

Refunds

Once your return has been received and inspected, we'll notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional time to process and display the refund.

Exchanges

If you would like a different size, colour or item, please contact our Customer Care team. We'll let you know what options are available.

Questions?

If you have any questions about a return or refund, please contact us:

Email: support@evieandgrace.co.uk
Customer Care: Monday – Friday, 9:00 AM – 5:00 PM (GMT)

We're always happy to help.